Once you become a customer NOBODY returns your calls, nobody answers the phone, emails are never returned, and when you go to the branch nobody knows what is going on.
I have used altra for many services they are fare and convenient. And I like there later hours.
Slow tell you something atm don't work bad place to bank bad customer service
I really wish I could say that it was a mistake by a specific person rather than the bank, but I can't.
I have been with Altra since 2009, Altra has been with me duuring the good and bad. The staff are great, I am not the greatest when it comes to online banking,she saves every time I mess up and get myself all confused on what to do! My husband did everything before he passed. So when I moved here I was in mess, They really helped me, something's you don't want your kids to know that you don't know .Thank You to all the staff at both locations!
Worst customer service I have ever received from ANY financial institution!
I've been with Altra since 2004. Terrie Hancock is superb! Staff is Awesome. Any negative information about this Credit Union needs a serious audit prior to being truth!!
AND I THOUGHT BANK OF AMERICA WAS TERRIBLE!
Altra Federal Credit Union is a US Atm based in Clarksville, Tennessee. Altra Federal Credit Union is located at 1600 Madison St, Clarksville, TN 37043, USA.
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