Her apathy was incredible, her resolve complete. Congratulations, you won, Hardware City. You can keep the money and the miniature ironing board. But you will never have my business again.
Hardware city is my favorite hardware store! Its nothing like other hardware stores that are usually large companies located nation-wide. This hardware store is actually family owned! The owners and employees really care about the customers are SO knowledgeable. One day I wandered around lowes for 45 minutes and not a single employee asked if I need help. After I get fed up of not finding what I needed, I asked an employee and they also had no idea. The employee did not even ask a coworker where the item could be! After this occurrence I've always shopped at hardware city, where they have been very accommodating! Joni has helped me with so many projects. That woman is a hardware genius.
Upon my return home, I attempted to use the ironing board and found it sub-par at best. I decided to return the ironing board the next day.
Great small engine repair shop. The usually have everything I have needed in stock. Cluttered store because they have a wide variety of items in a smaller sized store. If you need something a bit out of the ordinary this is a good place to look.
Upon presenting my receipt and ironing board to the owner, she explained to me that because I did not have the original wrapping, she could only give me $10.00 back. She went on to explain that because she was not going to be able to re-sell the iron at full price, I was going to have to eat the difference, which is $3.99. I told her that she screwing over an active duty soldier. She was not concerned in the least. The only thing that she was remotely concerned about was eating her chicken noodle soup and saving her business $3.99. She would not even stop eating to talk to a unsatisfied customer. I then told her that I was never entering Hardware City unless she gave me a 100% refund. She STILL DID NOT CARE!!!!!!
On February 11th I bought a small ironing board for $13.99 from Hardware City. The store was dirty and unorganized. Strange, I thought, how are they in business-they MUST sell only the highest quality products and have great customer service!!!!!
When I finally Picked up my lawnmower on Friday and returned to my home, the lawnmower would cut off. I tried several times starting it till I called and asked if they would look at it again. The mechanic said he would come to my house on Saturday. Saturday came and went without a return call. Called the mechanic on Sunday and he said he would come out Sunday afternoon. Sunday has come with no return phone call at this point.
Let me describe the worst customer experience of my entire life.
On Sunday, I went rucking at Rotary Park. Afterwards, I stopped at Hardware City with my brand new ironing board and receipt in hand, full of hope and dreams of getting my $13.99 back. My dreams were crushed and my hopes were dashed as I entered the filthy cave of despair.
I will be requesting my money back and taking my lawnmower elsewhere and all future services to another location. No further business from me.
I always find exactly what I go looking for there. They go out of their way to help you. Kip and rest of the employees are a great example of what all businesses should model their business by.
Horrible time and service with my riding lawnmower through this company. They were quick to take my money but took their time with my riding lawnmower and it still doesn't work properly.
Hardware City is a US Hardware Store based in Clarksville, Tennessee. Hardware City is located at 1060 S Riverside Dr, Clarksville, TN 37040, USA.
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