The give you misinformation. They don't care about providing a good customer service experience. I called early in the morning to see if there was a truck available sooner than my reserved time of 6pm. They told me there would be one available around 2 and to call back at 2. The lady informed me that it would be easier to get the truck if I called right back at 2 instead of reserving it. It sounded fishy to me but she insisted. Of course it wasn't available when I called back and I was met with another individual who didn't even bother offering up other suggestions. I will never use the providence location again. So frustrating.
I would give this location and Uhaul as a corporation negative stars if I could. From their central receiving to their scheduling to their individual business locations and 3rd party dealers this company has been one of the single worst business experiences I have ever had in my life. Unprofessional, lazy, unorganized, disrespectful, expensive compared to efficiency, unintelligent, gross mid management of time and resources and the list goes on. I will never use Uhaul again as long as I live. It is my fault for trying to make them work for my situation. After the 2nd dropped call, 2nd botched reservation, and 1st rude and lying customer service rep (all in the same day) I should have quit and gone with budget or Penske or a company that is worth anything. I have learned my lesson. Good riddance Uhaul.
I give this place four becuz the lady and the two men were really helpful the storage had movable carts but the inside of the storage spots we got the floors were really nasty and they are subject to different insects inside but luckily covers can help with those issues
Matthew Williams and Cameron Jackson are the man!! Best service I've ever gotten at a U-Haul :)
Absolutely rude customer service. Called ma'am over the phone and when I corrected her she didn't even apologize. Yes I understand I am late on my storage payment but no need to treat me like a child when I call to make a payment arrangement. As soon as I make my payment I am getting my belongings from them and taking my business elsewhere. Avoid this place if life happens and you are going to miss paying on time like I did.
U Haul Moving Storage Of Clarksville is a US Moving Company based in Clarksville, Tennessee. U Haul Moving Storage Of Clarksville is located at 712 Providence Blvd, Clarksville, TN 37042, USA.
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