Customer service at the front counter was great. They were friendly, professional, and made the sign up process easy. While standing there I did hear a phone call answered to which they explained that you can't cancel your membership by phone or computer, you have to come in person. Not horrible but something to to consider when you're forced to do an automatic bank draft for payment.
We went only for the pool today so most of my review is based on that. The pool was ridiculous. There was minimal room for free swim, the water only going to 2 feet. The lap lanes were taken the entire time we were there and there was only 3 or 4. The "therapy pool" is where they hold classes such as kids swim class and water aerobics. The handful of adults wanting to use the therapy pool was stuck on one small wall area while these classes were held back to back.
Facilities were a joke.
The equipment stays broken for weeks, some of the trainers can be extremely rude just walking past them, there is this older lady that does accounts there and she is completely rude and unprofessional. The weight room is small and the place is ran by teenagers with no supervision.
Weight area too crowded. Equipment not lubricated often enough in areas needed (weight guide-bars, etc.). When the staff is asked about this the reply is, "it's scheduled". Scheduled and completed are NOT THE SAME. How 'bout a little supervision. I wish there was a gym closer to my house. Also, it does not take long to realize the staff are treated poorly. If working conditions were better perhaps they would complete scheduled tasks. However, for the most part - they are friendly.
Employees were nice.
This facility is a great gym. Don't be scared away from these ratings (seriously)! I have two small children that absolutely love the childcare and sure it can be busy during a typical gym rush-hour, but it is still a great family/Christian/all-around gym in my opinion.
Bottom line
Tried to go for a simple day pass. First I had to go back to the car for ID. Then, it turned into a full application. I ended up walking out.
Clarksville Area Ymca is a US Gym based in Clarksville, Tennessee. Clarksville Area Ymca is located at 260 Hillcrest Dr, Clarksville, TN 37043, USA.
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