The staff are very friendly and personal. To be a large company they put a lot of effort into making you feel at home.
Poor customer service and they charged me $18 for a 6" clean out cap, later on that week I needed another and bought it at lowes for $7.50. Received a supply house rate from lowes but double mark up at Ferguson.
This place was recommended by a plumber to purchase a high-end shower fixture for a bathroom remodel. I wandered the floor about 25 minutes without any assistance. When I asked the receptionist for help, she sort of shrugged and said no one was available, then back to doing whatever important task she was doing sitting at her desk. I walked past another lady at a desk in the rear of the showroom who never bothered to glance up at me. Since I couldn't spend my morning wandering aimlessly waiting for someone to take my money, I drove 1/4 mile down the road and gave Wholesale Supply my $1000. Funny thing, Wholesale Supply was happy to help me and take my cash.
Ferguson has a pretty showroom though, if you enjoy wandering it alone...
don't go in the front, the retail counter is on the side. i wanted a specific toilet seat. wooden, standard round with 3/8" bolts and 4 bumpers on the bottom. the counter guy went in the back and a couple minutes later came out with exactly what i wanted. i bought 2 of 'em. i was getting for the total expecting to leave my grandson's inheritance and it was only 27 bucks. cheaper than the big box retailers and of better quality. 5 stars aint enough and definitely worth the drive.
Ferguson is a US Home Goods Store based in Clarksville, Tennessee. Ferguson is located at 1369 Ashland City Rd, Clarksville, TN 37040, USA.
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