would use again and recommend to friends
We had a good experience here after a car rear-ended our truck, destroying the bumper, tailgate, and a unique decal on the side panel. Geico sent us here where they have an adjuster right there, on the spot, as well as a selection of Enterprise rental cars.
Just lost our business as well! Looks like the problem 99% of the time is the very unpleasant lady at the front desk.
I had an early morning appointment at 7:30am. Usually people are late and not ready with early morning appointments, but Service King was on the ball. I was able to go over the truck with them and get into my rental car within twenty minutes.
Service King took care of us, reassured us with text message updates and personal phone calls on the state of our truck, and they made an unpleasant situation smooth and quick. Our truck looks beautiful and is better than before the wreck! Though I never want to go to Service King because of another wreck, I would recommend them to anyone in that situation.
The worst customer service I have ever experienced. So unprofessional. Did not keep me updated on the vehicle at all, even online. A 1 day job turned into a 1 week job and I would have never known unless I continuously called.
I had a car fixed here about 2 yrs ago and was very happy with the work, so when my truck door was dented I went back. I walked into the office to ask if I could get an estimate. The "customer service" lady at the counter handed me a card with a phone number and said..."we have plenty of staff to do that, but you have to have and appointment"...What??...I looked at the card, pitched it back to her and walked out. I drove 2 more miles to Prices Collision and got the estimate in 2 mins. Not sure who the genius was that came up with this business model, but if you can't help a walk in customer with staff just standing around, then most likely you will fail. I will never go back.
Service King Collision Repair Of Clarksville is a US Car Repair based in Clarksville, Tennessee. Service King Collision Repair Of Clarksville is located at 2064 Wilma Rudolph Blvd, Clarksville, TN 37040, USA.
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