Rude and unprofessional. front desk staff seem to not know what they are doing.
It seemed like there was no communication with the assistants and front desk. I feel like they should really get their sh** together. It's basic stuff and I feel like they could/should do a lot better with little effort.
Had an appointment scheduled for my mother we get there they say it was made in Nashville mind you we live in Clarksville so that was a mistake on them they had an available for later that day i drop her off she calls me saying that her insurance doesn't cover dental it'll cost $155 . So why didn't anyone call to tell her ahead of time? I had my mother go in and ask if it was all good and they told her yes not til i was 15mins away did they tell her that needed to be paid for before being seen. Waste of freaking time the entire day BACK and forth!
My Family was assigned to the Matthew Walker Clinic by our insurance and we have never been able to be seen because appointments are months out and by then we have go treatment through the Tennova ER or the Health Department. My 1yr old Son was treated at the ER and was told to follow up with his primary care in 2 to 3 day and I called the clinic to get him seen and theysaid soonest was Aug 16 !!!! The day I called was June 14th over a month to wait while my baby is fighting a infection and only 1!!! It is totally un ethical to have a child wait that long to be seen. Their scheduling needs major work and The receptionist admitted to me walk-ins wait hours and may never get seen.
Called on Monday to get soonest appointment. They got me in the next day. They asked typical questions about insurance (I have two) and income to qualify for sliding scale which I didn't need. All other questionnaires were about gender identity, sexual partners, race, asthma, illegal drug useage, HIV/AIDS status but NO QUESTIONNAIRE regarding any other medical history - NONE! Nothing about current medications, current medical issues etc. The front staff were courteous. In the exam room they took my blood pressure and blood sugar. When the Dr. came in he never asked one question about my medical history. I offered him a typed list of my medications, history, current physicians etc. He tells me "you need a referral to a psychiatrist because you take this medicine, an endocrinologist because you take that medicine and a pain specialist for those medicines and you need to stop taking these medicines." Never asked why I was taking any of them, how long, who prescribed them and for what. Then he says "people come in here all the time thinking this is a free clinic and we're not". Uh, I have insurances that cover 100% of the costs and that was never an issue. Then he tells me "people shouldn't have more than 1 or 2 doctors" and didn't look at my feet which was one of the reasons I was there. Seriously if you go to see a doctor and he doesn't take the time to find out who you are, your medical history, why you are there and then proceeds to lecture you on things that have *NOTHING* to do with your visit.....open the door and LEAVE (like I did). Then tell EVERYONE ELSE to NEVER GO THERE. This is the epitome of unprofessional and malpractice behavior by someone who is supposed to be assisting in managing your health. If I had not provided my meds and history list I wonder then what he would have done? Nothing! Just like he did anyway. It is a sad thing when doctors like him are allowed to practice and pretend to care for people, especially those like myself with complex health issues. Doctors like this are *EXACTLY* why people have to resort to going to Emergency Rooms. STAY AS FAR AWAY FROM MATTHEW WALKER HEALTH CENTER on Dover Rd. in Clarksville, TN as humanly possible. Do *NOT* risk your health or life by seeing a "doctor" at this clinic.
First off, couldn't find the place bc the sign is so small, then I showed up a half hour early just like they asked, filled out the info. And waited an hour to get seen, the place seems unsanitary. They had boxes on the baby weight area, I was uncomfortable putting my baby bare but on there, and when we left that area the lady didn't even clean up after, we had to sign the release of med. Info and the front desk lady had us do her job for her bc we didn't know the exact address so we had to Google it for her and then she had the nerve to ask us to find a fax number too. I do believe that is HER job.
Matthew Walker Health Center is a US Health facility based in Clarksville, Tennessee. Matthew Walker Health Center is located at 230 Dover Rd, Clarksville, TN 37042, USA.
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